Returns, Refunds & Cancellations

We are happy to accept orders back as returns for refund (minus the shipping cost) or exchange within 28 days of purchase provided that the items are unopened from their original sealed packaging where possible, or unused and in exactly the same condition that they left us in. Any items not returned in this manner will simply be returned back to the customer once you have been informed that a refund will not be forthcoming. If in doubt please call us on our number at the bottom of this page to discuss your order before returning any items.

Any incorrect order or discrepancy in the quantity, colour, sizes or type of item you have received against your order need to be notified to us within 48 hours of receiving your order.

 

HOW TO ARRANGE A RETURN

If your order is unused and with the original packaging, you can return it for free via Royal Mail by going to:

http://www.royalmail.com/track-my-return/create/4621

Or go to: www.royalmail.com/returns

and search for 'Derbyshire Services' in the search box or under the letter 'D' in the list of retailers.

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